Privacy Policy

Jeero ("we," "our," or "us") provides a field service management platform that enables businesses to manage operations and communicate with their customers. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information: Personal Information (name, phone number, email address), Business Information (company name, client and property addresses, job details, service history), Location Data (precise GPS location of field workers while they are clocked in — see section 2), Usage Data (interactions with our platform and logs), and Diagnostics (crash reports and performance data from our mobile app). If you sign in with Google or Apple, we receive your name, your email address (with Apple, this may be a private relay address that forwards to you) and an account identifier from that provider; for Apple we also keep a token, used only to revoke Sign in with Apple when you delete your account.

2. Location Data

If your company enables GPS tracking, the Jeero mobile app collects your precise location while you are clocked in — including in the background, when the app is closed or not in use — so that dispatch can see the crew on the live map. Continuous collection starts at clock-in and stops at clock-out; a single location point is also recorded when you update a job's status (for example, On My Way or Finished) so the job timeline is accurate. The location of your device is also recorded with each job photo you take, when your device provides it and whatever your company's GPS tracking setting, and is kept with the photo, so that your company — and a customer your company sends that job's proof-of-visit link to — can see where it was taken; if your company turns on the photo geofence, that location is also compared with the job site's to check that the photo was taken there. On days when you have scheduled jobs, the app also has your device's operating system watch the boundaries of those job sites, including before you clock in, so it can remind you to clock in when you arrive; your device detects the arrival, and no location point is recorded for it. Apart from a proof-of-visit link, your location is visible only to your own company — never to other companies, advertisers, or data brokers — and is never used for advertising or sold. You are asked for permission before any location is collected, and you can decline or withdraw permission at any time in your device settings; the app remains fully usable without location access, with only the live-map feature unavailable. Raw GPS location points are automatically deleted after 90 days.

3. How We Use Information

We use collected information to provide and operate the Jeero platform, facilitate communication between businesses and their customers, show crew locations to dispatchers while workers are clocked in, send transactional SMS notifications (e.g., appointment reminders, job updates, invoices), and improve our services and user experience.

4. SMS Communications

By providing your phone number, you consent to receive SMS messages related to appointment scheduling and reminders, job status updates, and billing and invoices. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to unsubscribe or HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. Field workers' location data is shared with their own company (their employer on Jeero) as described in section 2. We share information only with service providers necessary to operate our platform — payment processing (Stripe), maps and address lookup (Mapbox), crash reporting (Sentry), push notifications (Expo), and email/SMS delivery providers — each bound to protect it, or to comply with legal obligations.

6. Data Retention

Raw GPS location points are retained for 90 days and then automatically deleted; timesheets and mileage records are not derived from location data and are kept as part of your company's business records. The location recorded with a job status update and with a job photo is not part of that 90-day deletion: it is kept with the job and photo records, including after you delete your account, for as long as your company keeps them, and is deleted when the job, the photo or the company is deleted. When you delete your account, your personal information (name, email, phone number, location history, and notification data) is permanently removed immediately; work records your employer is legally required to keep (timesheets, expenses, job history) are retained in de-identified form. If you are the only owner of a company, the company is scheduled for deletion: access ends immediately and all of its business data is permanently deleted after a 30-day grace window, during which you can contact support to cancel.

7. Data Security

We implement reasonable safeguards to protect your information from unauthorized access or disclosure.

8. Your Rights

You may request access to your data or opt out of communications at any time. You can delete your account yourself at any time — in the mobile app under More → Delete Account, or on the web under My Account — which permanently removes your personal data as described in section 6. You can withdraw location permission at any time in your device settings.

9. Contact Us

If you have questions, contact us at support@getjeero.com.